Associate Resume Owings Mills, MD - Hire IT People

PROFESSIONAL EXPERIENCE:

Confidential, Owings Mills, MD

Associate

Provide guidance to clients in reference to products and their features, balance inquiries, and account registration requirements.
Process client’s request, such as maintenance, research, and trades in a timely and accurate matter.
Answer detailed service questions and ensure accounts are updated, corrected accurately, and maintained per the client’s instructions.
Introduce appropriate services based on client needs by utilizing the consultative client interaction model.
Back up retail associate queues as volumes warrant.

Confidential, Owings Mills, MD

Service Associate

Fulfill shareholder service requests to their accounts, including address change, bank account information change, and research of past transactions
Process orders as requested by shareholders in a timely and accurate manner
Introduce new services to shareholder by discussing new or additional services that are relevant
Provide sales leads and transfer calls to the Investment Guidance Group

Confidential, Baltimore, MD

Customer Service Representative

Connect with Confidential customers across several channels of communication: phone, chat, email, and social media
Maintain an in - depth and up to date knowledge of products and sales techniques, become a product expert
Refine sales skills through on-going participation in sales meetings, training
Assist with a variety of inquiries related to customer orders, product information, and company policies

Confidential, White Marsh, MD

Certified Kitchen Planner

Assist customers in the stages of kitchen planning, including but not limited to design services and placing orders for complete kitchen remodel
Answer calls in a sales capacity for the home shopping department of Confidential
Responsible for data entry, taking credit card payments, answering questions concerning merchandise, shipping, and returns
Answer calls regarding Confidential home shopping aftersales such as cancellations, delivery status, and setting up delivery
Answer calls regarding Confidential store locations for all stores in Confidential North America
These calls range in type from store hours, delivery price, assembly instructions, returns and exchanges, etc

Confidential, Randallstown, MD

Customer Service Representative

Accountable for the accurate maintenance of cash drawer balances, as well as making deposits on a daily basis
Conduct loan interviews and enter required information into the automated system
Initiate and facilitate the sale of a full range of financial services to the customer, provide customer service on assigned accounts, answer questions concerning accounts, loans, statements, etc.,
Analyze credit and financial information, assist other branch personnel in the analysis of credit information and the evaluation of loan applications, collect payments, complete and process loan applications
Complete administrative tasks such as answering phones, photocopying, filing, etc.

Confidential, Randallstown, MD

Shift Supervisor

Responsible for customer service, employee supervision, cash handling and merchandising activities
Photo Lab responsible for customer service, photo finishing, and general equipment maintenance